Excellence and quality in our service
Tatano has always created value for its customers through a wide range of innovative and highly efficient heating systems and technologies, capable of exploiting renewable energy sources.
A high-quality product must be supported by an equally excellent service.
This is why Tatano relies exclusively on a competent and qualified Authorized Technical Services (STA) the organization, with a deep knowledge of Tatano branded products and professional activity on biomass systems.
Professionalism, competence and proximity to the customer have always been distinctive elements of our service network: the best guarantee for a quality service that is renewed from year to year.
- Each ATS is selected with a strict procedure and subjected to continuous checks to keep the required quality standards high;
- Each ATS has professionally qualified personnel who have followed specific training courses on technical standards and theories about thermo-technics discipline;
- Each ATS takes part in the annual technical updating courses related to new products;
- Tatano ensures the intervention in a short time, compatibly with the availability of the technicians and offering priority to the most urgent cases, it works with the aim of reducing downtime to a minimum.
- Each ATS uses original Tatano spare parts;
- Each ATS does not perform any activity in competition with the installer;
- Each ATS adopts a price list that can be consulted by the customer
- At the end of each technical intervention, the user releases the documentation required by current legislation;
- Each ATS proposes scheduled maintenance plans to the customer